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Emotions and customer experience in US retail banking: a PANAS-based structural equation model

Journal article published 2026-09-29 by LLC CPC Business Perspectives investigating emotions and customer experience in US retail banking using a PANAS-based structural equation model. The supplied excerpt included only publisher and content type and provided no additional event details.

500px provided description: Beautiful example of city skyline image was captured at night! [#Travel ,#Architecture ,#Dusk ,#Twilight ,#City ,#Design ,#USA ,#Dawn ,#Skyline ,#Cityscape ,#America ,#Urban ,#North America ,#Buildings ,#United States ,#Building ,#Business ,#Skyscraper ,#City Life ,#Modern ,#Illuminated ,#Contemporary ,#High Rise ,#Capital City ,#Finance ,#Elevated View ,#Travel Destination ,#Sprawling ,#Travel and Tourism ,#Office Tower]
Illustrative image: 500px provided description: Beautiful example of city skyline image was captured at night! [#Travel ,#Architecture ,#Dusk ,#Twilight ,#City ,#Design ,#USA ,#Dawn ,#Skyline ,#Cityscape ,#America ,#Urban ,#North America ,#Buildings ,#United States ,#Building ,#Business ,#Skyscraper ,#City Life ,#Modern ,#Illuminated ,#Contemporary ,#High Rise ,#Capital City ,#Finance ,#Elevated View ,#Travel Destination ,#Sprawling ,#Travel and Tourism ,#Office Tower] — Sarah Meyer/Wikimedia Commons, CC BY 3.0

Categories: economy-and-trade

Generated scores

Scores are based on the cited reporting and use a 1–10 scale. Read the methodology.

Confidence
4/10
Geographic reach
5/10
Global importance
3/10
Impact magnitude
2/10
Positivity
5/10
Urgency
1/10

Why it matters

The article addresses emotions and customer experience in US retail banking, relevant to stakeholders in that sector.

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