Planet Briefing

First published · Last updated

How people are helped online: informal and proxy digital support

Study examines how relatives, friends and informal helpers enable people to use online services and acquire digital skills. The research notes implications for policy and service design.

Categories: technology, politics-and-governance

Generated scores

Scores are based on the cited reporting and use a 1–10 scale. Read the methodology.

Confidence
6/10
Geographic reach
1/10
Global importance
3/10
Impact magnitude
3/10
Positivity
6/10
Urgency
2/10

Why it matters

Findings could inform policy and service design for digital services.

Sources

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