First published · Last updated
How people are helped online: informal and proxy digital support
Study examines how relatives, friends and informal helpers enable people to use online services and acquire digital skills. The research notes implications for policy and service design.
Categories: technology, politics-and-governance
Generated scores
Scores are based on the cited reporting and use a 1–10 scale. Read the methodology.
- Confidence
- 6/10
- Geographic reach
- 1/10
- Global importance
- 3/10
- Impact magnitude
- 3/10
- Positivity
- 6/10
- Urgency
- 2/10
Why it matters
Findings could inform policy and service design for digital services.

