First published 10/1/2026, 3:55:15 AM · Last updated 10/1/2026, 3:55:15 AM

The Effect of Layout in Measuring Customer Satisfaction (Patients) Using (Servicescape) Model

A journal article published by the University of Baghdad - College of Administration and Economics on 2016-06-01. The paper presents research on how facility layout relates to measuring patient satisfaction using a servicescape framework.

Illustrative image: Flag on american volunteer doctor flack jacket covered with blood. Field hospital Mosul, Northern Iraq, Western Asia. 06 November, 2016. — Mstyslav Chernov/Wikimedia Commons, CC BY-SA 4.0

Categories: public-health

Generated scores

Scores are based on the cited reporting and use a 1–10 scale. Read the methodology.

Confidence: 5/10How certain the assessment is based on the clarity and evidence in the cited reporting.
Geographic reach: 2/10How widely the event reaches, from a local area (1) to worldwide impact (10).
Global importance: 2/10The event's broader significance, from limited importance (1) to major global importance (10).
Impact magnitude: 2/10The scale or severity of the real-world impact, from minor (1) to extreme (10).
Positivity: 6/10How harmful or beneficial the event is, from strongly harmful (1) to strongly positive (10).
Urgency: 1/10How time-sensitive the event is, from low urgency (1) to immediate attention needed (10).

Why it matters

The study provides research evidence on assessing patient satisfaction in healthcare service settings.

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The Effect of Layout in Measuring Customer Satisfaction (Patients) Using (Servicescape) Model

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